Política de reembolso

Return & Refund Policy

We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.

To be eligible for a return, your item must:

You will also need the receipt or proof of purchase.

To initiate a return, please contact us at:

Once your return request is approved, we will provide you with instructions on how and where to send your package.

⚠️ Items sent back without first requesting a return will not be accepted.

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

We recommend using a trackable shipping method, as we are not responsible for lost returns.

Please inspect your order upon reception and contact us immediately if:

We will evaluate the issue and make it right.

Once your returned item is received and inspected by our supplier, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed within 5 business days after the product is received by our supplier.

The refund will be issued to your original payment method.

Please note:

It may take additional time for your bank or credit card company to process and post the refund.

Certain items cannot be returned, including:

We only replace items if they are defective or damaged.
If you need to exchange an item, please contact us at :

📧 primewalksupport@gmail.com.

For any questions regarding returns or refunds, please contact us at: